1. Plans & what’s included
ListingVideo offers a free tier and paid subscription plans. The current plans, prices, and the features included in each are listed on our Pricing page, which is the authoritative source. All prices are in U.S. dollars and are exclusive of applicable taxes unless stated otherwise.
This page explains how billing works in plain terms. It supplements, and should be read together with, our Terms of Service (see Sections 6 and 7). If anything here conflicts with the Terms, the Terms control.
2. Free previews
You can create a watermarked preview video on the free tier without entering a payment method. Free previews are intended for evaluation: they are watermarked and limited to a single landscape format. Upgrading to a paid plan removes the watermark and unlocks additional formats and features.
3. Subscriptions & auto-renewal
Paid plans are subscriptions billed in advance on a recurring basis — monthly or annually, as selected at checkout. Your subscription renews automatically at the end of each billing period at the then-current price for your plan, and your payment method on file is charged, until you cancel.
When you subscribe, you authorize ListingVideo and our payment processor, Stripe, to store your payment method and charge it for each renewal. We will show the recurring amount and billing frequency clearly at checkout before you confirm. If we change the price of your plan, we will give you reasonable advance notice, and the new price applies only to billing periods after the notice takes effect.
4. Cancellation
You can cancel your subscription at any time from your account settings, which open the Stripe customer portal — no email or phone call required. Cancellation stops future renewals.
When you cancel, you keep access to your paid features until the end of the billing period you have already paid for. We do not charge a cancellation fee, and we do not prorate or refund the remainder of the current period except as described in Section 5 or where required by law.
5. Refunds
Because each paid video is rendered and delivered on demand, fees are generally non-refundable once a video has been rendered and delivered to you. The free watermarked preview exists so you can confirm the result before you pay to remove the watermark.
That said, we want you to be satisfied. If you were charged in error, charged twice, or a paid render failed and could not be delivered, contact us at hello@trylistingvideo.com within 30 days of the charge and we will review your request in good faith and issue a refund or credit where appropriate. Nothing in this policy limits any non-waivable refund rights you may have under applicable law.
6. Usage & allowances
Some plans include a set allowance of renders or features for each billing period, as described on the Pricing page. Unless stated otherwise, an unused allowance does not roll over to the next billing period and has no cash value. If a plan offers add-on usage, any add-on charges are billed as incurred and are subject to the same refund terms in Section 5.
7. Failed payments
If a renewal payment fails, our payment processor may retry the charge over a short period. If payment continues to fail, we may suspend access to paid features or downgrade your account to the free tier until a valid payment method is provided. You remain responsible for any fees incurred before suspension.
8. Taxes
Prices shown are exclusive of sales tax, VAT, GST, or similar taxes unless stated otherwise. Where we are required to collect such taxes, they will be calculated and added at checkout based on the information you provide and applicable law.
9. Billing questions
For any billing question — an unexpected charge, a receipt, a refund request, or help cancelling — email hello@trylistingvideo.com. You can also manage your subscription, update your card, and download invoices any time from your account settings.